Deep AI expertise and decades of customer experience strategy and design experience allows us to quickly tailor virtual agents to fit your existing contact center ecosystem and support your end-to-end CX strategy. Each of our virtual agents offer:
There are 100’s of reasons your customers and members reach out. Here are just a few of the ways our multilingual, always available, and infinitely scalable virtual agents can work for you.
There are 100’s of reasons your customers and members reach out. Here are just a few of the ways our multilingual, always-available, and infinitely scalable virtual agents can work for you.
Automated AI training steadily improved recognition, accuracy, and containment month-over-month resulting in cost savings of $600k in the first 6 months. ~National Roadside Assistance Provider
Deliver experiences as valuable as your members with secure, frictionless authentication and highly personalized service.
Waterfield Tech’s virtual agents successfully authenticated 96% of callers and assisted 76% in completing a secure, PCI-compliant payment transaction. ~Large Financial Services Institution
Provide a positive, seamless, and memorable customer experience with virtual agents that rep your brand- every time.
Waterfield Tech’s virtual agents reduced human-handled calls by 25% in the first 30 days. ~National Retail Chain
Deliver timely, around-the-clock self-service by automating requests and routing callers to the appropriate department to address
Increase efficiency, reduce costs, and boost your customer experience with virtual agents that scale to meet your demands.
Deliver timely, around-the-clock self-service by automating requests and routing callers to the appropriate department to
Offloading of manual tasks like the creation and management of 311 incident reports and common information requests resulted in reduced agent transfers and faster resolutions. ~ City Government
Provide the best experience to every patient and caller across every touchpoint with HIPPA-compliant virtual agents.
“OMG, that was so cool! It was so much better and so different than our other IVRs!” ~Managing Director, Patient Experience, Leading National Academic Medical Center
Boost your contact center efficiency and reduce costs by automating the most common customer requests.
Our client reduced time spent in the IVR by 33%, decreased agent transfers by 6%, and boosted CSAT by 8% pts. ~National Property and Casualty Insurer
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